While hospitality has been unable to welcome customers to dine in their venues, many have found innovative new ways to take the hospitality experience into their customers’ homes. Even as venues re-open demand from consumers for multi-channel hospitality remains strong with 9-in-10 consumers wanting pub and restaurant brands that they've had at-home during lockdowns to continue when they re-open. Katy Moses, MD at KAM suggests that from now on hospitality needs to think about serving their customers at two very different tables; in venue and in their homes.

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