Spotlight on...Technology

In this month's 'Spotlight on...' series our focus is technology. The hospitality industry relies on innovation to move forward and now more than ever, new technology is essential to help operators adapt safely and successfully to the ‘new normal’. Read on for business support tech, customer service, and new world solutions. We hope the articles, interviews and products below will provide you with valuable insights and ideas to support your business throughout Covid-19 and beyond.


  • The lowdown on track and trace with Wireless Social

    We caught up with Wireless Social to find out more about the 'Track and Trace' programme that has been introduced since lockdown and how they have implemented the programme into their existing technology. [Topic: Customer Tech]

    Creative insight agency KAM Media have put together an operator guide to hospitality tech, which highlights the key findings from their recent survey. The report outlines consumer expectations and emphasises how important innovative technology will be for operators to move forward and fulfil their customers expectations when eating and drinking out. [Topic: Customer Tech, Business Support Tech, New World Tech]
  • UK Hospitality Support Services

    UK Hospitality have created a useful round-up of key UK support services to help businesses during Covid-19 and beyond. The list features track and trace solutions, business offers and training resources and is worth looking at to ensure your business is aware of the valuable tech and business services available to you. [Topic: Business Support Tech]

    As part of this months 'Spotlight on...Technology' series we caught up with Karoly Cserfalvi, Tech Partner at citizenM hotel group, to gain an insight into what tech citizenM use to enhance their guest experience, what updates the team are making to ensure their guests get the most out of their experience. Plus, we discuss the inspiring innovations he thinks have come out of lockdown. [Topic: New World Tech, Interview]
  • How to corona proof your hotel and generate new income

    As part of the Montgomery Group Series, Romana Stanco and Michiel Gomes joined us to share their expertise and ideas on how to corona proof your hotel by using new technology and suggestions to generate new income. [Topic: New World Tech, Webinar]  
  • Technology in the kitchen - free whitepaper

    Access Hospitality recently surveyed 121 operators from across the hospitality industry to understand how they manage their kitchen in changing environment and learn what technology they use in their businesses. Download the free whitepaper to read the survey results and gain an insight into how other operators are using tech in their kitchens. [Topic: Business Support Tech]

    Mobile ordering platform provider Yoello, have created a detailed free-to-download whitepaper focused on technology in the foodservice sector. The whitepaper explains how innovative use of technology can help operators adapt their businesses and save money during Covid-19 and beyond. [Topic: New World Tech, Business Tech]
  • INTERVIEW WITH Ian Millar, Senior Lecturer, EHL, School of Hospitality

    As part of this months 'Spotlight on...Tech' series, we interviewed Ian Millar, Senior Lecturer in the Entrepreneurship, and Innovation department at Ecole hôtelière de Lausanne (EHL), to discuss the latest hospitality tech innovations and learn what advice he has for operators investing in new technology. [Topic: New World Tech, Business Support Tech, Interview]
  • Advice for adapting your hotels tech offering during Covid-19

    Retail e-commerce expert and former change management business consultant Simon Choi explains and offers advice on how hoteliers can incorporate mobile technologies into their hotels to assist with the challenges with Covid-19 and beyond. [Topic: Customer Tech, Business Support Tech]
  • Top 10 'Tech for Good' for the Hospitality Industry

    We collaborated with Too Good To Go to provide us with their insights on the best 10 technology apps and digital resources for the hospitality industry. From food analytics and sales forecasting to AI and recycling, this list of tech will no doubt provide you with the resources to drive your business forward. [Topic: Business Support Tech, New World Tech, Customer Tech]

Ian Millar Headshot


"In the future I can see the scenario where you walk into a hotel [and there's] facial recognition check in, a camera in the elevator which takes you to your floor automatically, then either a mobile key or camera to open your door and voice activated rooms, “lights on, colour deep blue, air con 20°, TV to sky news” - Ian Millar, Senior Lecturer, EHL, School of Hospitality




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