In the latest in HRC's Hospitality Insights series, Leo Faro, General Manager at Thirsk Garden Centre Coffee Shop,  discusses embracing new technology and discovering new ideas at HRC. 

Tell us a bit about your business and your role

Hey there! I'm Leo Faro, and I'm the proud manager of Thirsk Garden Centre Coffee Shop. We're all about providing a cosy haven for coffee, tea and food enthusiasts. My role involves overseeing day-to-day operations, keep the cafe updated with the last technologies on food and drinks and ensuring that our customers have a great experience.

Why are you planning to attend HRC this year?

Attending HRC is a must for me because it's where the pulse of the hospitality industry beats. I'm eager to stay updated on the latest trends, discover innovative products, and connect with like-minded professionals. It's the perfect place to infuse fresh ideas into Thirsk Garden Centre Coffee Shop.

How do you approach sourcing new products for your business?

My approach is a blend of staying attuned to customer feedback, keeping an eye on emerging market trends, and attending industry events like HRC. I believe in finding products that resonate with our style and enhance the overall experience for our customers.

What do you think are some of the major trends we’ll see this year in the hospitality sector?

This year, I anticipate a surge in sustainable practices, reflecting the growing awareness and preferences of our customer base. Additionally, embracing new technology for a more seamless customer experience is likely to gain prominence.

What do you love most about working in the hospitality industry?

What I love most is the opportunity to create memorable experiences for our customers. It's about more than just serving great food and drinks; it's about making new connections, creating a welcoming environment, and being a part of the moments that make people smile.

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