In today’s competitive market, guest loyalty is essential. From personalised experiences to loyalty programs, this panel discusses the innovative ways technology can strengthen relationships with guests and drive repeat business. Our expert panel will explore the latest tools and strategies—from CRM platforms to AI-driven personalisation—that help hospitality brands understand their customers’ needs and preferences, ultimately creating tailored experiences that keep them coming back.

Attendees will gain actionable insights into using tech to enhance customer engagement, improve retention, and transform loyal patrons into brand ambassadors. Whether you're a hotelier, restaurateur, or service provider, this session will equip you with the knowledge to leverage technology for long-term success in the competitive hospitality industry.