30 March - 01 April 2026
Excel London

HRC 2025 Programme

Cultivating Customer Loyalty: Leveraging Tech to Build Lasting Relationships

17 Mar 2025
TechX Stage
Hoteliers , Restaurateurs , Hospitality , Technology

In today’s competitive market, guest loyalty is essential. From personalised experiences to loyalty programs, this panel discusses the innovative ways technology can strengthen relationships with guests and drive repeat business. Our expert panel will explore the latest tools and strategies—from CRM platforms to AI-driven personalisation—that help hospitality brands understand their customers’ needs and preferences, ultimately creating tailored experiences that keep them coming back.

Attendees will gain actionable insights into using tech to enhance customer engagement, improve retention, and transform loyal patrons into brand ambassadors. Whether you're a hotelier, restaurateur, or service provider, this session will equip you with the knowledge to leverage technology for long-term success in the competitive hospitality industry.

Moderator
Jo Lynch
Jo Lynch, Account Director - KAM
Panelist
Dan Brookman
Dan Brookman, CEO - Airship & Toggle
Rebecca Farrer
Rebecca Farrer, Director of Digital & Loyalty - wagamama
Rhiannon Scarlett
Rhiannon Scarlett, Chief Marketing Officer - TGI Fridays UK
Richard Dawson
Richard Dawson, Global Head of Loyalty - dunnhumby

Key Partners

Feature Sponsors

Hospitality Tech Partners

Headline Media Partner

Media Partners

Design Partners

Charity Partners