17 - 19 March 2025
Excel London

HRC 2025 Programme

Back for Good: Creating Unquestionable Loyalty to Your Brand

18 Mar 2025
Vision Stage
Restaurateurs , Pub & Bar Manager , Hospitality

In an era of endless choices and ever-evolving consumer expectations, how do you turn first-time guests into lifelong customers? This panel brings together industry leaders to explore the strategies behind building brand loyalty that lasts. From personalised experiences and community engagement to leveraging technology and sustainability, discover what it takes to keep guests coming back time and time again. Whether you're running a restaurant, bar, or hospitality brand, join us for expert insights and exclusive new data and insights on the power (and limitations) of loyalty programmes .

Moderator
Jo Lynch
Jo Lynch, Account Director - KAM
Panelist
Jessica Wight
Jessica Wight, Marketing & Food Development Director - Bistrot Pierre
Malachy O'Keeffe
Malachy O'Keeffe, Head of Marketing - Wingstop UK
Zoë Knowles
Zoë Knowles, Chief Customer Officer - The Access Group

Key Partners

Hospitality Tech Partners

Headline Media Partner

Media Partners

Design Partners

Charity Partners

HRC 2025

Registration now open for HRC 2025!

Secure your trade pass and join us at the ultimate business event for the UK hospitality industry.