Does technology have an age limit?
20 Mar 2023
TechX
Hoteliers
,
Pub / Bar Manager
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Catering / Foodservice
,
Restauranteurs
,
Hospitality
What role does technology play in the customer journey for a Gen Z vs a Boomer? Hospitality consultancy KAM share research revealing how expectations for technology differ by customer age and what this means for different touchpoints, from reservations and marketing comms to experience in venue.