Does technology have an age limit?
20 Mar 2023
Catering / Foodservice , Hoteliers , Restauranteurs , Hospitality , Pub / Bar Manager
What role does technology play in the customer journey for a Gen Z vs a Boomer? Hospitality consultancy KAM share research revealing how expectations for technology differ by customer age and what this means for different touchpoints, from reservations and marketing comms to experience in venue.